DELIVERY AND RETURNS INFORMATION
Delivery and Returns Information
Once payment has been received goods are then dispatched. Missi uses UPS as our designated shippers for all deliveries Worldwide.
Our integrated system automatically works out your shipping cost & delivery date when ordering online. The cost will depend on the weight of the order and the shipping address.
SAME DAY DISPATCH. On orders paid for by 2:30pm, Monday-Thursday. Orders paid on Friday will be delivered on Monday if payment is made before 2:30pm and after 2:30pm over the weekend orders will be dispatched on Monday. Delivery is next working day for UK mainland customers, other countries vary but a delivery date for your order is advised at checkout.
FREE NEXT DAY DELIVERY TO UK MAINLAND on orders over £400. There is a charge of £10 for orders below £400. Please note surcharges are added to addresses UPS deem to be remote.
FREE EU DELIVERY on orders over £500. There is a charge of £15 for orders below £500. Please note surcharges are added to addresses UPS deem to be remote. See country list below:
|CZECH REPUBLIC||ITALY||SLOVAK REPUBLIC|
PORTUGAL* (EXCEPT AZORES & MADERIA)
SPAIN* (EXCEPT CANARY ISLANDS, CEUTA & MELILLA)
Customers from the EU must provide a valid VAT number.
Please note surcharges are added to addresses UPS deem to be remote.
You may also provide your own shipper. Please note that we require a shipping certificate for export customers (a refundable VAT deposit may be taken). Please email email@example.com for more information.
Please note for export customers outside of the EU invoices do not include local import duties or other taxes. If customer fails to pay such duties which results in package being returned to us, we reserve the right to charge you shipping for both ways and a restock fee of up to 25% of the goods value.
Once goods have been dispatched a tracking number will be emailed to you, so you can keep up to date on the UPS website. If there are any issue you can contact UPS directly, quoting the tracking number to the customer service team member. You can also view your tracking number in the MY ACCOUNT area of the website when you are logged in.
Damages, discrepancies & returns must be notified to us within 2 days of receiving goods by e-mail to firstname.lastname@example.org , quoting your order number, name, address, description of the product and reason for sending back. In the case of damages a photo of the fault should also be provided. Should you wish to return faulty item/s, please ensure you return it in its original condition, within 7 days of receiving it. Once we have received your returned item/s, it will be refunded, exchanged or credited towards your next order. We will not be able to accept any items which might have been damaged by mishandling, during customisation or alteration
- The item/s must be returned with a debit note enclosed.
- Returns should be made in the original, undamaged packaging.
- We recommend returning the goods by registered/insured post.
- We are not liable for the postage fee for the return of goods.
- We will not be liable for any loss or damage incurred whilst returns are held by third parties.
- Refunds will be made once the items are received by us.
- We reserve the right to deduct a 20% restocking fee on returns that do not have a genuine manufacturing fault.
- Your refund will be credited by the same method of payment and/or to the same card with which you made your original payment.
- Refunds can take 7 working days to reflect in your account.
Missi Limited (Returns)
43 Broughton Street