Missi Clothing COVID-19 Business Update:
We are pleased to inform you that our showroom will reopen as normal on Monday 15th June for customers who wish to buy or collect orders.
We will still be following Covid-secure guidelines by implementing relevant hygiene and social distancing measures.
Our cut off time for dispatch on orders remains 1:00pm GMT Monday-Friday as our courier services are still being impacted by the current situation.
Most shipments are still being delivered on time but there may be a delay in some areas.
DELIVERY INFORMATION:
Once your order has been placed and the payment has been received by us then your order will be dispatched. Your tracking number will be emailed to you. You can also view your tracking number in the MY ACCOUNT area of the website when you are logged in.
UNITED KINGDOM
Next business day delivery*
Free delivery on orders over £100 excluding VAT. If your order is less than £100 the shipping charge is £5.95
Delivered Monday-Friday. The cut-off time for same day dispatch is 1:00pm Monday-Friday
Tracked and signed for by Parcelforce
*Additional shipping days may be added for customers in areas deemed remote
EUROPE
Delivered in approximately 2-5 business days
Free delivery on orders over £500 excluding VAT. If your order is less than £500 the shipping charge is £15*
Delivered Monday-Friday. The cut-off time for same day dispatch is 1:00pm GMT Monday-Friday
Tracked and signed for by either Parcelforce or FedEx
Customers with a VAT number please make sure this is added to your account before ordering or 20% VAT will automatically be added at checkout
*Additional charges may applied to addresses couriers deem to be remote
UNITED STATES OF AMERICA
Next business day delivery*
The shipping charge starts at $35 but will vary depending on the size of your order. The correct price will be calculated at checkout
Delivered Monday-Friday. The cut-off time for same day dispatch is 12:00pm (GMT) Monday-Friday
Tracked and signed for by FedEx
Any local import duties or other taxes should be paid by the customer. If the customer fails to pay duties which results in package being returned, we reserve the right to charge for the return shipment as well as a restock fee of up to 25% of the goods value
*Additional shipping days may be added for customers in areas deemed remote
WORLDWIDE DELIVERY - REST OF WORLD, EXCLUDING THE ABOVE
Delivered in approximately 4-7 business days
The shipping charge will vary depending on the size of your order. The correct price will be calculated at checkout
Delivered Monday-Friday. The cut-off time for same day dispatch is 1:00pm Monday-Friday
Tracked and signed for by FedEx or Parcelforce
Any local import duties or other taxes should be paid by the customer. If the customer fails to pay duties which results in package being returned, we reserve the right to charge for the return shipment as well as a restock fee of up to 25% of the goods value
RETURNS INFORMATION:
Any styles you would like to return must be notified to us within 2 days of receiving goods by e-mail to sales@missiclothing.com , quoting your order number, name, address, description of the product and reason for sending back. In the case of damages or manufacturing faults, a photo of the fault should also be provided. We will not accept back any returns that have not been approved in writing. Once the return has been approved please return the items within 1 week.
Once we have received your returned item/s, it will be refunded by the same method used to pay for the order. We will not be able to accept any items which might have been damaged by mishandling, during customization or alteration
- -The item/s must be returned with a debit note enclosed.
- -Returns should be made in the original, undamaged packaging.
- -We recommend returning the goods by registered/insured post.
- -We are not liable for the postage fee for the return of goods.
- -We will not be liable for any loss or damage incurred whilst returns are held by third parties.
- -Refunds will be made once the items are received by us.
- -We reserve the right to deduct a 20% restocking fee on returns that do not have a genuine manufacturing fault or are returned after the 7 day returns window.
- -Your refund will be credited by the same method of payment and/or to the same card with which you made your original payment.
- -Refunds can take 7 working days to reflect in your account.
Return Address:
Missi Clothing (Returns)
43 Broughton Street
Manchester
M8 8AN
U.K
