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Privacy & Cookies Policy

Privacy & Cookies Policy


Updated on 18th May 2018 for GDPR Compliance.
This privacy policy explains how personal information is collected, used and disclosed by Missi Limited. The policy applies to visitors and users of Missi Limited website and application.

By visiting or using our site you are consenting to our gathering and processing information about you under this policy. We will keep information collected on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislations.

This site is operated by Missi Limited, 43 Broughton Street, Manchester, M8 A8N, UK. Company Registration Number 5057281 in England and Wales.

What data do we collect?

When you purchase from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer internet protocol (IP) address in order to provide us with information that helps us improve user experience and the website.

With your permission, we may send you emails about our store, new products, and other updates. You can opt-out at any time by emailing sales@missiclothing.com

You also provide your permission to receive emails from our partner sites and selected third parties, for example, shippers, payment processors etc. Again, you can opt-out at any time by emailing sales@missiclothing.com. Missi Limited requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

Where is my data stored?

Your main data is stored on our dedicated secure server hosted by UKFast.Net Limited, Registered in England, Company Registration Number 3845616, Registered office: UKFast Campus, Birley Fields, Manchester M15 5QJ. They secure your data on a secure server behind a firewall.

We use email-marketing platform “ Mailchimp” to send our newsletters. If you have opted-in to receive marketing emails, your email address, contact name, and business name is also stored on Mailchimp secure servers in the U.S.A managed by Rocket Science Group LLC. MailChimp participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S Privacy Shield Framework. Their Privacy Policy can be seen on mailchimp.com

We use FedEx, DPD and Parcel force to send your orders. When you place an order, we print shipping labels through their respective platforms, therefore, your delivery address related data is stored on their respective platforms. We store your Name, Business Name, Contact Number, Email Address and Delivery Address. Their privacy policy can be seen online on their websites.

Payment:

If you choose to pay by PayPal or Credit Card, then Braintree stores your credit card data. Braintree is a service of PayPal (Europe) S.à r.l. registered office in L-1150 Luxembourg. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. During check out process, it appears as you are entering your card details on our web page, however; it is in fact entered directly on payment gateway page and is not stored by our own server.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Braintree's Terms of Service or Privacy Statement on their website https://www.braintreepayments.com

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If you have created an online account with us and would like to update the information you have provided, you can do this in the ‘my account’ section of our website. You can also contact us and we can make these changes.

If you have opted-in and change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at sales@missiclothing.com or mailing us at: Missi Limited, 43 Broughton St, Manchester M8 8AN, United Kingdom.

If you want to opt-out of marketing emails then please select the unsubscribe option at the bottom of the emails. Please note if you opt-out of marketing emails then we may still send you order-related communications regarding any further orders or queries you may make.

If you do not want to receive mobile push notifications then you can turn this off in the settings of your mobile device.

DISCLOSURE

You should be aware that if we are required by law to disclose your personal information then we are entitled to do so.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Such as shipping services.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take precautions and follow industry practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Indemnity
You agree fully to identify, defend and hold us, and our Directors, Managers Employees, Agents and Suppliers harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and / or your personal information.

Cookies
When using missiclothing.com we may use Cookies to collect certain browsing information whilst on our website. A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These “cookies” can be divided into 4 types each of which is outlined below.

Category 1: Strictly Necessary Cookies
These cookies are essential in order to enable the site to provide services you have asked for such as remembering your shopping bag items.

Category 2: Performance Cookies
This type collect anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. For example we utilise Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.

Category 3: Functionality Cookies
These remember choices you make such as language, search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate with your selections and make the visits more tailored and pleasant. The information is also merged with other users on an anonymous basis to enable us to improve how the site operates. For example our Saved Items feature utilises a cookie to remember the products which you have expressed a wish to save whilst browsing our website.

Category 4: Targeting Cookies or Advertising Cookies
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertisers. For example we use 3rd party companies such as Criteo to provide you with more personalised adverts when visiting other websites.

You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings